Only the voucher creator can re-send the voucher. Simply log in to your account and on the left-hand side menu, click on 'Gift Vouchers' and then click 'Re-Send' on the required voucher.
We do not replace a Charity Gift Card if it is lost or stolen. However, if due to technical malfunctions, a voucher is not able to be redeemed we will replace this voucher with another voucher for the same amount.